Terms and Conditions

CURRENCY AND PRICES

Currency
All prices displayed are in New Zealand dollars ($). We do not accept payment in any other currency. We currently will only deliver to New Zealand based address.

GST
All prices displayed on the website INCLUDE New Zealand Goods and Services Tax (GST)

DELIVERY AND ORDER PROCESSING

Order Processing
When payment has been made e.g. bank deposits appearing in our account or confirmation of approval of credit card payment we will attempt to pick and despatch your order the next working day.

We endeavour to pick and despatch all orders that day. In some exceptional cases this might take two business days.

Around 7pm on the day the order is sent you will receive confirmation of despatch with any relevant courier tracking numbers.

In the unlikely event that despatch of goods is delayed or for some reason the item you ordered in unable to be despatched you will be notified.

Delivery
Goods are usually despatched by signature required courier with Fastway Couriers.  This is at our discretion. Goods cannot be consigned to a PO.Box.

Our courier will normally delivery within two working days (South Island) and 3-4 working days (North Island). Rural deliveries or deliveries to offshore island such as Great Barrier, Waiheke, Stewart Island etc. may take another 1-2 working days.

If you have not received goods in this time please use the details advised in our despatch email to initially make enquiries directly with the Courier company. In many cases the Courier will attempt delivery and if no one is home they will leave a card to contact them to arrange redelivery or pickup from their depot.

In the very rare event that goods are lost by the courier company please contact us as soon as you are aware that this is the case.

METHODS OF PAYMENT

Credit Cards
We accept credit card payments (Visa or Mastercard ONLY ) are accepted using Direct Payment Solutions (DPS).  Our policy is to despatch goods by the end of the next business day from us receiving approval of your credit card transaction. We do not have access to your credit card number.

Bank Deposit
You can make payment directly to our bank account in a number of ways.

• by transferring funds from your bank to our via the Internet
• by physically depositing into our bank account at a branch of the ASB
• Our online checkout process will provide our bank details at the completion of the sale. You are given the various payment options at that point and if you select bank Deposit you will be provided with our account details at that point.

Cheque
We can accept cheques but will release goods only when the cheques have cleared. This can take up to 5 business days. Again this is an option provided upon completion of the sale and if selected you will be given the postal details of where to send your cheque.

LAYBY
We offer Layby on the following terms and conditions.

• Only on sales of $100.00 or greater
• Goods must be paid in FULL within 42 days (6 weeks) from the date of the sale. NO EXCEPTIONS under any circumstances. Failure to complete layby within the prescribed time WILL result in loss of deposit. Any subsequent payments will be refunded.
• A deposit of 20% minimum is required within 5 working days of the date of the sale. In the event that the buyer does not complete the Lay By in full within the required time the deposit is NON-REFUNDABLE and is used to defray reselling, storage and finance costs incurred by us.
• Layby payments can be made using any of the approved payment methods above.

WARRANTY AND CONSUMER GUARANTEES

All customers buying from our web site are covered by Warranty for 12 month from the date of purchase. You are also fully covered by the New Zealand Consumer Guarantees Act 1993. This Act guarantees that any goods purchased for personal use may be returned

• If they are faulty or damaged in transit, or
• Require repair, we will where ever possible repair or provide a replacement. If unable to do so within a reasonable period of time as defined by the Act, we will issue a refund of purchase price.
• Like any other retail purchase it is your responsibility and cost to return goods for repair, we pay for shipping on return to you.
• All warranty or courier damage claims are a "Return to Base" claim.

RETURNS POLICIES

• 7-day Right of Return
• We want you to be doing business with you in years to come so for any website purchase, if for any reason you are not happy with your purchase, you may return it within 7 days of shipment for a refund, store credit, or exchange. Refunds are available for the value of the goods only. Freight or Courier costs (both to you and for the return) are your responsibility if an item is not purchased.

We DO NOT provide a 7-day right of return on purchases resulting from Online Auctions e.g. TradeMe, Sella, Zillion etc. Auctions are purchased on an "as is, where is" basis.

Incorrectly Supplied Goods
In the event that we supply the wrong goods we will either replace with the correct item or if unable to replace we will refund the full cost of the goods PLUS any freight costs paid by you. Please contact us by phone or email to make arrangements for return.

Goods Damaged In Transit
All goods supplied to you are fully covered by transit insurance providing

• You notify us within 24 hours of receipt of goods of any visible damage to the carton and when you have signed for receipt of the goods you have signed advising the goods were received damaged.
• You notify us within 48 hours or receipt of goods if there is damage not visible on receipt. For example sometimes goods might suffer damaged from heavy weights being put on the package that does not appear to damage the shipping carton.
• You provide all assistance necessary for us to recover our costs from the insurance or freight company. This may involved taking photographs, storing the goods for viewing by an insurance assessor, completing sworn affidavits or assisting in any other way that might be reasonably expected to finalise an insurance claim on your behalf.
• Transit damage, like warranty is on a "Return to base" basis and it is your cost and responsibility to return the goods to us by signature required courier.
• We will at our discretion repair or replace damaged goods. In the event that we are unable to satisfactorily repair or replace the item we will refund the cost of the goods. Freight costs are not refunded.

Restocking Fee
Regardless of the reason for returning the goods. Goods must be returned in the condition that they were supplied to you in.

We reserve the right to charge a minimum 30% restocking fee on any goods returned. This will generally only be enforced if goods are returned if the they are missing parts, cartons or boxes are marked or damaged, goods are returned dirty and require cleaning or servicing or returned with used mouthpieces, reeds etc.

RETURNS PROCEDURE

PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY OR A MINIMUM RESTOCKING FEE OF 25% WILL APPLY
NOTE: NO GOODS WILL BE ACCEPTED WITHOUT A RETURNS AUTHORISATION NUMBER (RA)

Return everything in it's original condition!

For a complete refund, items must be original condition, show no signs of wear, and be received back within 7-days from date of shipment. Please be careful when trying your instrument as many of these have fine finishes that are easily damaged.

Include all original packaging, accessories (e.g. power adapters, straps, cords etc.) and paperwork (e.g. owners manual, warranty card, etc.).

• Include a copy of the packing slip or invoice; clearly indicate your reason for returning.
• Please do not write on the manufacturers box, manual, or warranty card until certain you will keep this purchase
• You are responsible for the goods until they safely reach our warehouse. To protect your return, double box your shipment to prevent damage, using all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.
• Make sure you have insurance for the return for the full value of your purchase.
• Ship your items back with a trackable service like Fastway, PBT, NZ Couriers or Courier Post. We are not responsible if your return merchandise gets lost in the mail.
• Returns take approximately 7-10 working days to clear and process.
• Credit card purchases are credited back to the original credit card. All other purchases are refunded by direct deposit into a nominated bank account.
• The return address will be advised when the RA (Returns Authorisation) is issued.

WEBSITE ERRORS AND OMISSIONS

While all care is taken in the preparation and maintenance of this web site, auction listings and other advertising and written statements, Scientific Sales takes no responsibility for any errors or omissions that may occur.

The nature of importing means that exchange rates and shipping rates vary order-to-order.

When you place an order with us this constitutes and "offer to purchase". Scientific Sales has no requirement to accept this offer in full or in part. This is particularly the case should the pricing or description be an error.

We will correct any problems that we identify within a reasonable time.

BEING FAIR AND REASONABLE

Scientific Sales has been operating as online sellers since 2003. In all our dealings with you we will try to be fair and reasonable and would ask that you deal with us in the same way.

If there are items that are not on our website please ask us as it may be possible to source these for you or they may be in shipments already on the water.

Scientific Sales