Manuals, Troubleshooting Guides & FAQs

You will find a list of downloadable manuals, troubleshooting guides and FAQs by clicking on the link below:

Manuals, Guides and FAQs

Spare Parts

To purchase spare parts you will find a complete list of all the spare parts we stock by clicking on the link below.  If it is not on our website we are unable to supply it.  Spare parts are not able to be broken down into smaller parts and only come as shown on our website:

Spare Parts and Accessories


For faults with AERCUS INSTRUMENTS products please see our detailed Troubleshooting Guide here:

Aercus Instruments Troubleshooting Guide

For faults with DAVIS products please contact the NZ Davis distributor here:

For faults with LA CROSSE products please contact the NZ La Crosse distributor here:

For all other products please contact us by creating a support ticket below.  TO ENSURE A PROMPT RESPONSE please include as much of the following information as possible: product brand and model number, date and location of purchase, invoice number.


In order to streamline support requests and provide quality customer service we utilise a support ticket system which assigns each support request a unique ticket number and directs your query to the most appropriate Scientific Sales team member.  You can use your ticket number to track the progress of your query.  If you have a new query please open a new ticket below and one of our friendly staff will contact you shortly (a valid email address is required). 

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

All sales and general enquiries please open a ticket here.

Check Ticket

We provide archives and history of all your support requests complete with responses.




Hours:  Mon-Fri, 9:00am - 5:00pm

Address:  17B Farnham Street, Parnell, Auckland 1052

Ph:  (09) 889 2679